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Using one Esstart event app at one client event counts as one event.
For example, using Instant Spotlight at a wedding counts as one event. Using Instant Spotlight and Seating Genie at the same wedding counts as two events because two separate Esstart event apps were activated.
For Premium customers, the event credit may be returned to the account after verification.
Contact support and explain what happened. Once approved, the returned credit can be used for another event while the Premium subscription remains active. Event-credit returns are not automatic and may require verification that the event app was not used.
Yes. You can redeem your current monthly event credit when setting up an event scheduled for a future month.
You will still receive your regular event credit during the future month. For example, you can redeem your July credit for a September wedding. When September begins, you will also receive your regular September event credit, provided the account remains active.
Unused monthly event credits do not automatically roll over. However, you can redeem the current month’s credit for an event scheduled in a future month. The credit must be redeemed while it is available, and your account must remain active through the month of the event.
Demo requests are reviewed on a case-by-case basis. Contact support before activating the event app. Our team will evaluate the request and let you know in advance whether an event credit will be required.
Basic customers can activate additional events for $39 each. Premium customers can activate additional events for $29 each. Pro includes unlimited events for use by the subscribing business.
Yes. You can upgrade whenever your event volume or business needs grow. When an annual subscription is upgraded to a higher-tier annual plan, the unused value of the existing subscription is applied as a prorated credit toward the upgrade price.
Contact support before your next renewal date to discuss moving to a lower plan. You may cancel before the next renewal to prevent the following subscription charge. Your current benefits remain active through the end of the paid billing period.
No. Your subscription is for use by your business and its authorized team members. Accounts cannot be rented, resold, sublicensed, or shared with unrelated companies or brands.
Pro team accounts may be used by employees or contractors working under the subscribing parent brand. They cannot be used to provide separate subscriptions to unrelated businesses.
Unlimited events and unlimited Crossfader access become available after Loudspeaker and branding setup are completed. Our team will help eligible customers complete the required setup.
